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Worker Retention Payment Support Service
Worker Retention Payment Support Service

  • ​Frequently Asked Questions (FAQs)

The following set of FAQs have been put together by the Australian Childcare Alliance (ACA) to provide accurate responses to the many questions asked by our members over the past few weeks, in relation to the Federal Government's ECEC Worker Retention Payment Grant ("the grant"). 

We have provided responses based on information provided to us via the information available on the relevant government webpages, as well as via our regular one-one discussions with Education Minister Jason Clare, Early Childhood Education Minister Anne Aly and key staff members from the Department of Education ("the Department"). 

ACA has also produced a suite of resources including calculations tools to help employers determine the cost of implementing a 10% wage rise in the first year, and help determine whether or not the ECE Worker Retention Payment grant funding will benefit their early learning service. These resources are available to access here.

HOW TO BECOME A MEMBER
If you would like to talk to someone about becoming an ACA member, please contact the ACA State Body that best aligns with your early learning service(s)'s geographic location. 

The Workplace Instrument

What is a workplace instrument?
This is an umbrella term used under Australia’s Fair Work Act to describe different types of legal documents used to set up worker pay and conditions, such as awards and enterprise agreements.

A workplace instrument sets out terms and conditions of employment, like:
  • pay rates
  • penalties and loadings
  • working hours
  • leave entitlements.

Workplace instruments can be negotiated through a bargaining process, and they are legally binding. 

Most employees in Australia are covered by an award under the federal system of employment, but some are covered under their state government system of employment. These are sometimes called industry awards. 

Enterprise Agreements are almost all in the public domain, so you can look them up to see what they look like.

As part of our free WRP support service at ACA National, we can provide assistance with adopting a compliant workplace instrument for WRP eligibility. 

More information on the types of workplace instruments we assist with are detailed below.  

What is an Individual Flexibility Arrangement (IFA)?

This is a document that applies one-on-one between employee & employer. There is no set format to create an IFA – it just needs the relevant information within it.

An IFA cannot cover more than one employee and has to be signed by both employer and employee.

An employer cannot make entering into an IFA a condition for employing someone.

Using one or more IFAs as part of your workplace instrument to be eligible for the grant could be burdensome if you have a large staff and a high turnover. (The other instruments are more administratively practical for large staff numbers.)

What is the Multi-Employer Agreement (MEA)?

The MEA is an agreement which has eventuated from the multi-employer supported bargaining process


In October 2023, members of the Australian Childcare Alliance (ACA), along with other early learning employer groups and the United Workers Union (UWU), the Australian Education Union (AEU) and the Independent Education Union (IEU) began negotiations for government-funded pay rises and better working conditions for workers in the Long Day Care (LDC) segment of the early learning sector. 


This process has now been finalised and has resulted in a Multi-Employer Agreement (MEA).   


This MEA is expected to be approved by the Fair Work Commission on 16 December. 

You can read the MEA here. 


For a service that just uses the award, is the award their workplace instrument?

Whilst an award is a workplace instrument in legal terms, the award does not currently comply with the grant guidelines as it does not set out the minimum rates of pay as specified in schedule A of the grant agreement.

My workplace uses an Enterprise Agreement (EA). Can this be used as a workplace instrument?
In some cases, yes – EA’s can be utilised for the purpose of being a compliant workplace instrument. However, we need to assess EA’s on an individual basis to review their suitability and provide further guidance. 

If your workplace currently utilises an EA and you are looking to apply for the WRP, please get in touch with us ASAP.  

What if our staff are split across two or more Enterprise Agreements (EAs)?

An employer can be covered by more than one enterprise agreement.  However, only one enterprise agreement can apply to a specific employee at any given time (see s 58 of the FW Act).  To determine which EA applies to a particular employee, we need to have regard to its scope and coverage provisions.


For example – an employer might have an EA covering its administration staff and one covering its manufacturing staff, or different EAs applying to employees who work at their sites in different states.  There may also be a group of employees who aren’t covered by an enterprise agreement at all, even where there are a number of agreements covering the employer – for example, management/administration staff are often not covered but the “blue collar” workforce is.


When considering whether to approve an enterprise agreement, the Fair Work Commission must firstly consider whether the group of employees covered by the agreement was “fairly chosen” (s 186(3)) and then secondly, if the agreement doesn’t cover all of the employees of an employer (which is usually the case), then in deciding whether the group of employees covered was fairly chosen, take into account whether the group is geographically, operationally or organisationally distinct (s 186(3A)).


So when you’re looking at a business that has a number of enterprise agreements and working out what to do moving forward, one of the things we need to consider is whether we will be able to convince the Fair Work Commission that any new or replacement agreement covers a “fairly chosen” group of employees. 


 In essence, this means you can’t just draw an arbitrary line around a group of employees who are covered and exclude others – there needs to be some sensible justification for where (and why) we have drawn that line. 

 

Does an employment contract qualify as a compliant workplace instrument?
No - An employment contract or letter of offer will not be a compliant workplace instrument under the Worker Retention Payment Grant Opportunity Guidelines.
Is it possible to cancel an MEA anytime during the two years?

No - you can't opt out of the MEA. At the end of the two year period, the MEA will either be renegotiated or expire after two years.
If the MEA is renegotiated and your staff vote to remain in the agreement, then you are bound by the MEA.

When does the MEA commence?

With the MEA, if you opt in before June 30 2025 and are approved for the grant it will be back paid top 2 December 2024. 

How do I terminate an IFA or the MEA?

You cannot terminate the MEA once you have adopted it. The MEA will remain as your workplace’s instrument until it’s nominal expiry date of 30 November 2026.  

If you wish to terminate your IFAs, either party must provide 13 weeks notice or they can be terminated immediately upon mutual agreement between both parties. 

Eligibility - Service Providers & Employees

Who is deemed to be an eligible worker?

The grant is intended to cover employees of CCS Approved centre-based day care (CBDC) and outside school hour care (OSHC) services who work directly at a service. This includes employees working at a service under either the Educational Services (Teachers) Award (ESTA) or the Children’s Services Award (CSA) and can be classified in schedule A of the grant guidelines.


At a practical level this includes cooks who are employed under the children’s services award, centre directors and unqualified staff and trainees employed under the CSA.


Services who are council run and not for profit services who are CCS approved and either CBDC or OSHC are also eligible.

Who is not eligible?

Administration staff employed under the clerical award, cooks employed under awards other than the Children's Service Award (CSA) and trainees employed under the national trainee wage are not covered in the grant guidelines.

Does the Worker Retention Payment grant funding include casual staff?

If they have a compliant workplace instrument that covers them and they work, then they should receive funding.

Does the Worker Retention Payment grant funding include staff engaged through labour hire agencies?

The Department of Education has confirmed that all eligible workers, including those engaged through labour hire agencies, must receive the Worker Retention Payment funding. 

If you engage staff via a labour hire agency, please make note of the below: 

  • Worker Retention Payment funding must be passed on to workers as increased wages
  • The payment cannot be used to cover agency fees
  • Agencies are required to apply the minimum payment rates as outlined in the grant guidelines.

We also recommend collecting one of the following formats from your labour hire agency, to serve as evidence they are passing on the Worker Retention Payment to workers:


1. A formal written declaration, which could include:

  • Worker names that are receiving funding 

  • Funding provided to each worker (hourly rate + super)

  • Period covered by funding and any backpay

  • Relevant contract updates, inclusive of relevant clauses and effective dates

OR


2. Invoices or supplementary invoice reports, showing the payment has been passed on. It could include:

  • Line item for Worker Retention Payment

  • Detailed breakdown for each eligible worker (name, hours, amount)

  • Line item for any backpay claimed


As part of your annual reporting, you must show that all funding has been passed on to workers. There is no requirement to confirm whether the labour hire agency has a compliant workplace instrument.

Further, new workers hired during the grant period will be eligible for the WRP if they:

  • Meet general eligibility criteria

  • Are covered by a compliant workplace instrument


If you have questions or need support, please reach out to our ACA WRP team at wrp@childcarealliance.org.au.


If you would like to read more about this update from the Department, you can do so here, under the heading "Who the payment covers".


Additionally, you can view our blog post here to learn more here.



Application

How does a service provider opt in to the Worker Retention Grant?
  • Service providers can opt in by applying for the grant via the GrantConnect website.
  • You can download the ECEC Worker Retention Payment application preview form here
  • You can download the 27-page Grant Opportunity Guidelines document here.
  • If you eventually decide to apply, you will need to log in to the GrantConnect website here
When will the information about reporting requirements be made available?
This will be provided in the grant agreement, and there is also a wealth of information already in the Grant Opportunity Guidelines.

I have 4 services under 3 providers, will I need to submit an application for each provider / legal entity?

It is our understanding that each legal entity will need to make an application for the number of services you choose to apply for connected with each entity. Applications are linked to CCS approvals. 

What happens after two years?

The Department of Education has explained that this is an interim process while the Federal Government waits on the outcome of the gender evaluation process, plus assess the recommendations of the Productivity Commission’s Final Report from their inquiry into the early learning sector.

At this stage, it is not possible to predict what will be put in place beyond the two years of this funding program, particularly given there is a federal election before the end of the funding period.

What is the latest date we can opt in to the WRP?

Application for the Worker Retention Payment close on September 30, 2026.


However if you would like to backdate the payment to apply from 2 December 2024 you will need to have applied with a complete application by 30 September 2025


Please note that historical leave liabilities were only able to be claimed for applications lodged prior to 30 June 2025.  

Funding Formula

So, how is the payment amount calculated?

The payment will be based on the number of charged session hours at your service. For example if you have a 100 children attending your service daily with an average session length of 10 hours you will receive a payment based on 1000 hours per day or 5000 hours per week or 20,000 hours per four weeks. 


This will lead to a formula looking something like this:

  20,000 hours x $x =


We do not know the $x and how this is determined.

Will consideration be given to number of Diploma-qualified staff or degree-qualified Early Childhood Teachers?

Whilst we are unsure of how the formula has been determined, the Department of Education is confident that its calculation will adequately cover a range of staffing arrangements for the majority of services.


It is our understanding that the Federal Government has modelled a range of different service offerings in developing its formula and determined an expected labour cost. We have been advised that this is not set at minimum ratios and is expected to be generous enough for a broad range of circumstances.


Whilst we hope that this is indeed the case, we are unable to provide with certainty the methodology or amounts involved.

We have been informed that if the rate calculated doesn’t meet the figure required for your service to remain financially viable, that you are encouraged to apply for additional funding based on your staffing costs via funding review.


For more information on funding review eligibility and how to apply, click here.

What oncosts are included in the Worker Retention Payment?
The grant guidelines specify the following oncosts are allowed to be paid from the grant money:
  • Superannuation
  • Workcover
  • Payroll Tax
  • Leave Loading
  • Accrued Leave Liabilities (a single payment)

Regular WRP payments will include 20% extra to account for increases oncost expenditure by providers. 
How will occupancy impact my WRP payments? Will it cause fluctuations in my funding i.e. across seasonal periods?
As the grant is calculated partially using CCS hours, if there are changes in your occupancy it will likely impact the amount of WRP funding you receive for that period.  
Gender Based Undervaluation - how will it impact the WRP?
  • The WRP does not increase separately for gender undervaluation. 

  • Any uplift to the Children’s Services Award 2010 from the Fair Work Commission’s gender undervaluation case is absorbed into Award rates, and the WRP applies to those updated rates. 

  • This means providers are not double-paying — the WRP automatically adjusts. If the Award increases by less than the WRP uplift, the amount you must pay above Award reduces by an equivalent amount. 

  • For example, if the Award increases by 6%, employers will still need to pay 4% above the Award until 1 December 2025. Where a provider had to apply the gender undervaluation uplift before their WRP agreement took effect, WRP funding can be used to cover that uplift once funding commences (provided minimum Schedule A rates are applied). 



Payments & Admin

Are payments being made in arrears or in advance?

Standard WRP payments are made in arrears every 4 weeks, generally in the third week of each month. For example, a payment made in January 2025 relates to December 2024.

For the Department’s full timeline of WRP and other payment types, see: When we make payments – Department of Education

 
Can DocuSign be used for IFAs?

Yes - the Electronic Transactions Act 1999 (ETA) states that electronic signatures (often called e-signatures) are just as valid as traditional paper or ‘wet ink’ signatures for most Commonwealth processes. 


However you will need the consent of the employee to use this format. 


You can read more about electronic signatures on the Australian Attorney General’s website here

Above Award Payments

What if I already pay above the award rate?
Where an employee receives above award payments the employee will need to receive an additional payment that correlates with their award classification and the dollar amount specified in the minimum rate structure. 

For example:
  • Employee is a level 3.1
  • The award rate is $27.17
  • Their current pay rate including above award payment is $30.00
  • They will need to receive a pay rise of $2.72
  • Their new pay rate will be $32.72

If you are paying more than 10% above the award rate after the 1 July 2025 minimum wage increase, you do not need to pass on the AWR (annual wage review) increase and you can continue paying the same WRP allowance amount you were paying before July (e.g. $2.90) even if the new additional minimum hourly amount payable to staff amount is higher (e.g. $3.00).
Can I absorb my existing above award rates?

No - If you are receiving the grant you cannot absorb above award payments. 


The 10% above award rule only affects the AWR increase, not the requirement to pay WRP.

Fee Constraint

What does the fee growth limitation apply to?
The fee constraint condition is an annual fee growth percentage cap which all grantees must adhere to. 
The caps are as follows: 
A maximum 4.4% increase to service fees applicable from 08/08/2024 to 07/08/2025
A maximum 4.2% increase to Service fees applies from 08/08/2025 to 07/08/2025
What if you notified parents of the fee increase in July, but because of notice it did not take effect until later in August?

If your fee increase took effect after 9 August 2024, it must still comply with the 4.4% fee growth cap under the grant guidelines — even if notice was given earlier. 

If the increase pushed you above the cap, your service would not meet the WRP eligibility rules unless you apply for (and are approved for) an Alternative Fee Growth Cap (AFGPC) through the Grants Portal. You can apply for an AFGPC: 

  • at the time of your initial WRP application, 

  • while your application is pending (via a variation request form), or 

  • during the grant term (also via a variation request). 

Approval requires showing financial viability concerns at both provider and service level, along with a proposed alternative cap. For help lodging a variation request, contact the CCS Helpdesk (ccshelpdesk@education.gov.au). 

A 4.4% increase does not work out as a round number for fees. Can we round up to the nearest dollar?

The fee increase cannot be rounded up if it exceeds 4.4%.

What happens if I breach the fee growth cap?

The Department will contact usually via a Notice of Requirement you if they think you have breached the relevant fee growth cap.

They make take the following action as a result:

- terminate your payment
- withhold your payment
- require you to repay funds or take other action in accordance with your grant agreement

If you are in this position and need support, get in touch with us to discuss your options.

What costs are subject the fee growth cap limitations?
All service costs in your reported fees.

The only exclusions are:
- any costs charged as extras and not part of your reported fees.
- vacation care services increasing fees for excursions (this should only reflect the actual cost of the excursions and you may be required to provide evidence)

What do they base the fee growth cap on?
The fee growth cap is calculated based off on increases to your hourly session costs.
I've opened a new service. Does the fee growth cap apply to me?
Yes.

Services that open post 8 August 2024 can set an initial service fee.

Any subsequent rises after your initial fee is set will then be subject to the fee growth cap.

Opting out of the WRP

Can you opt out of the WRP after applying for it and receiving funding?
Yes. However, opting out of the WRP does not remove your obligations under your workplace instrument (MEA or IFA). 

If you stop receiving WRP funding, the minimum wage requirement under the instrument reverts back to Award rates. 

Under an MEA, you can opt out with 8 weeks’ notice (after first meeting certain conditions). Under an IFA, you can opt out with 13 weeks’ notice, or earlier by mutual agreement. 
Has the Government advised a specific timeframe for a review process?

We don't know at this stage.

If you opt out of the WRP, you will have the opportunity to use other business levers to cover the costs such as increasing daily fees charged to families. Is this correct?

Yes, this is correct. 

Managing your WRP payments & bookkeeping 

Will we receive a remittance to show how the WRP/HLL payment was calculated?

No — a detailed remittance is not issued. Providers can view payment amounts and dates in the Provider Entry Point. The total received reflects submitted staffing and leave data, but no breakdown is provided.

Should WRP be shown as a separate line on payslips?

Yes — best practice is to display WRP separately on payslips to support transparency and record-keeping.


For more information, please see our blog on ‘Setting Up WRP in Your Payroll: A Practical Guide for Providers’ 

I’ve received my first WRP payment and realised it’s not enough. What should I do?

Providers who believe their WRP payment does not adequately cover costs can request a funding review through the Department of Education.

Before emailing ccshelpdesk@education.gov.au, ACA recommends gathering the key information the Department will request — such as your Provider ID, Person with Management and Control (PMC) name, number of services, and which funding review criteria apply. This preparation can help your request be reviewed and progressed more quickly once received by the Department.

If you’re unsure where to start, you can contact ACA first, and we can guide you through what information to have ready so your request can be processed as smoothly as possible. See our blog on How to apply for a WRP Funding Review for more information.
Are exited employees eligible for WRP backpay?

Backpay is not mandatory for staff who have exited. Under ACA’s IFA or the MEA, the obligation to pay WRP is triggered only when a compliant workplace instrument is in place, your service is approved for the grant, and payment has been received during the employee’s period of employment. If you're unsure how this applies to your situation, feel free to reach out.

Is HLL funding only for Annual Leave and Long Service Leave?

No — HLL funding also includes Personal/Carer’s Leave, provided it was accrued before 2 December 2024 and paid out after that date at the WRP-compliant rate. HLL is calculated as a lump sum (70% of 10% of the total leave value as at 2 December) and is intended to help cover the higher cost of paying out leave at increased rates. It is not calculated per employee and can be disbursed as needed through payroll.

What if leave loading is included in an employee’s ordinary hourly rate?

WRP must be included when calculating leave loading. This means the 17.5% loading is applied to the employee’s hourly rate inclusive of WRP. 

Example: Base Award rate $30.00 + WRP $3.00 = $33.00 → Leave loading (17.5%) = $5.78 → Total annual leave rate = $38.78. 


Will WRP increase due to the gender undervaluation wage increase?

No — the WRP amount will not increase. Gender undervaluation increases are absorbed into existing WRP amounts.

What leave balances were required in the application for HLL?

You were required to include Long Service Leave, Annual Leave, and Personal/Carer’s Leave balances in your application snapshot as of 2 December 2024.

Is an employee on maternity leave entitled to WRP if she takes annual leave?

Yes — if paid annual leave is taken on or after 2 December 2024, WRP applies to those hours.

Do we still need to get new employees to sign IFAs?

Yes — you must continue collecting compliant IFAs to maintain 95% organisational compliance. A letter is not sufficient. Employees must consent and understand the agreement, and records must be kept.

How is tax calculated on WRP backpay?

Tax should be applied using the current tax rates at the time of payment. Payroll systems like Xero should automatically adjust.

What superannuation rate applies to WRP backpay?

The super rate at the time of payment applies. If backpay is made in July 2025 or later, the 12% rate applies — even if the work occurred in the prior year.

Are trainees included in WRP?

Yes — trainees are covered under the Children’s Services Award. Their WRP is 10% of the hourly award rate for their classification (e.g. Level 1.1 or 2.1).

How is WRP calculated for casuals?

 The current legal advice on how the WRP should be calculated for casuals is as follows: 

The majority of industrial instruments were entered into when the EWRP had to form part of the base rate upon which the casual loading is calculated. While the Dept have now said a provider can chose to apply the EWRP before or separately to the casual loading we recommend applying it before the casual loading as this is likely to be what your industrial instrument says and aligns with the original intent of the Guidelines.

 

Where can we access the full WRP pay schedule?

The ACA July 2025 Pay Summarydocument includes detailed rates for full-time, part-time, and casual employees. Please contact our team if you would like a copy.

Will services receive a one-off admin payment for WRP management?

No — there is no additional admin payment provided to services under the WRP.

If an employee progressed in classification during the backpay period, how do we calculate WRP?

You must split the backpay across the relevant classification periods (e.g. 3.1 to 3.2) and apply the correct WRP rate for each.

Should WRP backpay be made as a lump sum or through regular payroll?

This is at your discretion — either method is acceptable. WRP must be clearly itemised on the payslip, and any changes in classification or Award Wage Review must be accurately reflected.

Should tax be adjusted for large backpay amounts?

Large backpay may affect PAYG withholding due to tax brackets. Payroll software should adjust this automatically, but consult your accountant if needed.

Do we need to record HLL by individual staff member?

Yes — leave liabilities must be recorded per employee as of 2 December 2024 to support your HLL funding claim. However, the HLL payment is made as a lump sum to the service and is not allocated per individual.

We only received the Historical Leave Payment before 30th June. Do we need to submit the declaration?

The 2024–25 Annual Declaration only applies if you received a WRP payment before 30 June 2025 (including Historical Leave Payments).

  • If you did, the form must be completed in the Grants Portal by 10 October 2025 by the Person with Management or Control (PMC).
  • If your first payment was after 30 June 2025, you don’t need to report until August 2026.
  • Only providers who received an email request from the Department need to complete it.

For more information, see our blog: Understanding the WRP Annual Declaration Form.

If we are opening up new centres in the near future, will we need to do a funding review to include these new centres?

This isn’t handled through a standard funding review. It will depend on the provider ABN: 

  • If the new service is under the same provider ABN, you can usually contact the CCS Helpdesk to have the centre added to your existing WRP application. 

  • If the new service is under a different ABN, this is treated as a new provider and a separate WRP application will be required. 


Please see our ACA Fact Sheet: New Business Takeover for more details, available here.

Can the WRP amount be included for the annual minimum salary for visas?

The WRP pay increase forms part of staff wages and may count toward their overall remuneration.


However, visa salary thresholds have strict rules, especially around base rates of pay. We recommend seeking advice from a migration agent or lawyer before relying on WRP funds for visa compliance.

What we should do with Historical Leave Payments?

The Historical Leave Payment was a one-off payment to cover leave accrued up to 2 December 2024.

  • If you claimed it, keep the funds aside in your accounts to cover staff annual leave, personal leave and long service leave when it’s taken.
  • It is not a bonus for staff but funding to meet leave liabilities.
  • Applications closed on 30 June 2025.